Last updated: 29 September 2026
This policy explains how UAICONICSOFT handles information when you browse our website, select products or contact us about a project.
Information you provide
Our enquiry forms ask for your name, phone number and requirements, and may include your company and email address. If you send an enquiry from your selection cart, the selected products and quantities may be included. We also receive information you choose to send by email, telephone or WhatsApp. Please do not include passwords, payment-card details or other unnecessary sensitive information.
How information is used
We use enquiry details to respond to questions, prepare quotations, discuss product suitability and availability, and communicate about requested products or services. Website and security information is used to keep the service working and reduce spam or misuse.
Cookies and technical information
The website uses WordPress and WooCommerce. Cookies and browser storage support features such as product selections, sessions and, where available, account sign-in. Hosting services may record technical information such as IP addresses, browser details, requested pages and access times. Our enquiry form also uses a temporary keyed identifier for rate limiting, which expires after one hour.
You can manage cookies in your browser settings. Blocking essential cookies may prevent cart or sign-in features from working. Third-party integrations, embedded media and external services may process technical information under their own policies when used or loaded.
Who receives information
Enquiries are sent to the business email recipients configured to handle customer requests. Hosting, email and other service providers may process information needed to operate these services. Information needed to fulfil an agreed order may also be shared with the relevant supplier or delivery provider. Information may be disclosed where required by applicable law.
External services
Opening a WhatsApp conversation or following a social-media link takes you to a separate service. Information you provide there is also subject to that service’s privacy policy. If an online payment service is offered, review its privacy information before providing payment details.
Retention and security
Enquiries and business correspondence may remain in our email systems and business records while needed to handle requests, support transactions and meet applicable record-keeping obligations. Retention varies by record type; contact us about a particular record. No internet transmission or storage system can be guaranteed completely secure.
Your requests
You may contact us to ask about personal information you have provided, request a correction or ask for deletion. We may need to verify your identity. Some records may need to be retained for legal, accounting or unresolved transaction purposes.
Contact and updates
For privacy questions or requests, use our Contact page and identify your message as a privacy request. Updates to this policy will be posted on this page.